Service Fulfilment Policy

1. Nature of fulfilment

Hutch Project provides service-based and project-based fulfilment for residential home-improvement work. Fulfilment is not shipment of a standard retail product, except where a quotation includes supply of specified materials as part of the project.

2. Fulfilment flow

The general flow is:

• Requirement — the customer submits a project requirement.
• Assessment — Hutch Project reviews information and may request photos, measurements, site details, property information or a site visit.
• Quotation — a quotation, estimate, invoice or work order is issued.
• Acceptance — the customer accepts the document.
• Payment — the customer pays the applicable booking, advance, milestone or final amount.
• Scheduling — work is scheduled according to access, labour and material lead times.
• Execution — Hutch Project carries out the agreed scope.
• Completion — remaining payment is collected according to the quotation or work order where applicable.

3. Timelines

Exact commencement and completion dates may depend on scope, materials, weather, site access, approvals, labour, project modifications, supply delays and other reasonable factors.

Where possible, each customer should receive project-specific timelines in their quotation or work order.

If there is a significant delay, Hutch Project should communicate it to the customer.

4. What is fulfilled

Only the scope in the accepted quotation or work order is fulfilled. Optional or later ideas discussed in conversation are not part of fulfilment until they are written into an accepted change.

5. Site work and access

Fulfilment of on-site services requires reasonable access to the property at agreed times. The customer should ensure someone authorised can permit entry where needed.

6. Completion

A project is treated as fulfilled when the accepted scope has been carried out and ordinary completion steps in the quotation have been met, including any stated inspection or snag process for quoted work.

Documents such as invoices and payment receipts are issued according to the payment that was made.

7. Contact

For scheduling or fulfilment questions: support@hutchproject.com. Hours: Monday to Saturday, 10:00 AM – 5:00 PM.